Cart 0 Product Products (empty)    

No products

To be determined Shipping
$0.00 Total

Check out

Product successfully added to your shopping cart

Quantity
Total

There are 0 items in your cart. There is 1 item in your cart.

Total products (tax incl.)
Total shipping (tax incl.) To be determined
Total (tax incl.)
Continue shopping Proceed to checkout

Categories

Frequently Asked Questions

How do I register to the website?
Why I did not receive my login and password details?
What If I forget my username or password?
How do I change my personal information in the website?
Why can’t I login to the website?
How can I purchase items from your website?
What is the freight charge?
What are the payment methods?
How long is the warranty if we purchase directly from your website?
Do you have any service agent / repairer in Australia after sale?

How I can register to the website?
From the landing page of the website, click on ‘Sign-up/Login’.  Supply the form with a valid email address followed by other registration details (i.e. first name, address etc) and click ‘Register.’  A successful registration will automatically log you into the website and you will receive a welcome email.

Why I did not receive my login and password details?
If you did you received your login details after registration, please check your ‘Spam’ or ‘Junk’ folder.  If the message is not in any of these folders, please notify our customer support.

What If I forget my username or password?
If you forgot your password, click on ‘Sign-up/Login’ and click on the link ‘Forgot your password?’  Give the email address associated with your account.  After a few minutes, you will receive an email on how to reset your password.

If you forgot your email address, please contact customer support and we will email it to you.

How do I change my personal information in the website?
Click on ‘Sign-up/Login’ and login with your valid email address and password.  Click on ‘Your Account’ which is located on the header section of the webpage.  Click on ‘personal information’ hyperlink and the form displays with all your personal information ready for modification.

Why can’t I login to the website?
If you cannot login to the website, please ensure that you are typing the correct email address and the valid password.  If you have forgotten your password, click on ‘Forgot your password?’ to reset it.
If all attempts failed to log you in to the website, please contact customer support.

How can I purchase items from your website?
In order to purchase from our website, you need to register with a valid email address. Afterwards, you can view all products and the associated information.

Other ways of purchasing products include:
Call us on phone (02) 98176988, or fax order (02) 98176963
Visit us in our showroom at 21/ 33 – 37 College St, NSW, 2111.

What is the freight charge?
Within Australia, freight charges are calculated on post code, order value and weight /size. Please refer to our delivery information. Our customer service will confirm the exact postage for your purchase after you have successfully submitted your order.


What are the payment methods?
Payment may be made by cash, cheque (for established customers), and Money order, Credit Card (Visa or Master Card). Or direct credit to our bank account: Bank: Commonwealth Bank. BSB: 062245. Account No: 1021 9435. Account Name: Always Pty Ltd.

How long is the warranty if we purchase directly from your website?
All electric equipments come with a repair or replacement warranty within 12 months from the day of invoice. This warranty excludes not covering bulbs, fluorescent tubes, ozone tubes, normal wear and tear, negligence, accident.

Do you have any service agent / repairer in Australia after sale?
Yes. We have a team of experienced after sales and spare parts service based in Sydney.

 


Search

News/Announcements

Specials

New products